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Refund Policy

At Peshawari Steps, we take pride in delivering high-quality, handcrafted Peshawari chappals to our valued customers. However, we understand that sometimes things may not go as planned. To ensure a hassle-free shopping experience, we have outlined our refund policy below. Please read it carefully to understand your options.

Eligibility for Refunds

We offer refunds under the following conditions:

  1. Damaged or Defective Products: If your Peshawari chappals arrive damaged or defective, you are eligible for a full refund or replacement.
  2. Wrong Item Shipped: If you receive a product that differs from what you ordered, we will gladly offer a refund or replacement.
  3. Size or Fit Issues: If the chappals do not fit as expected, you may request a refund or exchange, provided the product is unused, in its original packaging, and in resalable condition.

Non-Eligible Cases

Refunds will not be provided in the following situations:

  • If the product has been used, worn, or damaged after delivery.
  • If the return request is made after the specified return period 14 days from delivery
  • If the product is returned without its original packaging or tags.

How to Initiate a Refund

  1. Contact Us: Reach out to our customer support team at info@peshawariateps.shop or 03459061133 within 14 days of receiving your order. Provide your order number, a description of the issue, and any supporting images (if applicable).
  2. Return the Product: Once your return request is approved, we will provide you with instructions on how to return the product. Please ensure the item is in its original condition and packaging.
  3. Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the refund criteria. If approved, your refund will be processed within 4 business days.

Refund Methods

  • If you paid via credit/debit card or online payment gateway, the refund will be credited back to the original payment method.
  • For cash-on-delivery (COD) orders, the refund will be processed via bank transfer or another agreed-upon method

Shipping Costs

  • If the return is due to a mistake on our part (e.g., damaged or wrong item), we will cover the return shipping costs.
  • If the return is due to a change of mind or size/fit issues, the customer is responsible for the return shipping fees.

Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at info@peshawaristeps,shop or 03459061133. Our team is here to assist you and ensure your satisfaction.
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